Placing an order is super easy! Just reach out to us via email at tilesurban@gmail.com, call us at 0113 811 8055, or send a WhatsApp message to 07586 649 505. Our friendly staff will guide you through every step! 😊

When you get in touch to place your order, a member of staff will also let you know what your delivery cost will be. It depends on how many tiles you order and what the postcode is for the delivery address.

Generally delivery is £99 per pallet and on 1 pallet you can fit up to 45 square metres of tiles.

For outdoor tiles it is sold by the crate, In 1 crates there is 21.60 square metre which is approximately 40 slabs.

Most of our tiles come with 2 to 4 unique patterns! It's a bit of a surprise which ones you'll get, as they're randomly selected when we prepare your order.

Yes, you can return any unused tiles for free within 7 days!

Your tiles order will be delivered on the kerbside by the haulage/distribution company. It is the customers responsibility to take the product inside the premises. The delivery driver will only deliver at the kerbside, in certain circumstances the delivery driver would use their own discretion to use the customers drive with the customers permission.

You can return your full order within 7 days of delivery, as long as the packaging is unopened and the tiles are resalable. For unused tiles, you can also return them within 7 days with no restocking fee!

As a company, we want you to be happy & satisfied with your purchase. If anything is incorrect or damaged, you must let us know within 24 hours of delivery. This allows us to quickly address any concerns and make things right for you.

We work with an external pallet delivery company, so if there are any damages, we need to inform them within 24 hours of delivery to resolve the issue effectively.

We recommend ordering an extra 20% of tiles to account for wastage and cuts your tiler will make. This way, you'll have enough for corners and any unexpected needs!

Yes we do get in touch we will send you LIVE images & videos of the tiles that your interested in. With these images & videos it gives you a better understanding of what the tiles look. When you order from us, you should request images & videos so you know how they look.

All our indoor tiles are typically 9mm - 9.5mm thickness, and all our outdoor tiles are 20mm thickness with a R11 slip rating.